[rt-users] Best way to sort per department?

[Jon Daley]

 	I would probably do it on the email side, ie. use procmail to 
forward the mail to different addresses based on sender, like:

:0w
* (^From: (one|another)@particular.user)
| /usr/bin/rt-mailgate --queue one_queue --action correspond --url 
https://limedaley.com/rt/
}
:0w
* (^From: (one2|another2)@particular.user)
| /usr/bin/rt-mailgate --queue two_queue --action correspond --url 
https://limedaley.com/rt/
}

I took my procmail code (based on code previously on this list) and 
modified it a bit for your stuff, but I didn't test it at all.

On Wed, 22 Jun 2005, David Young wrote:
> We're trying to setup RT to track support requests within our company.
> We have about 50 staff, in 5 different departments. We want this to be
> as basic as possible, and only want to give the staff one email address
> to send requests to.
>
> We'd like to separate our RT requests by department. At the end of the
> week, management want a report on "IT support resources used", per
> department. The IT manager doesn't want IT staff to manually set each
> ticket's department, based on a custom field. He wants the department to
> be automatically set, depending on the user who requests the ticket. (He
> doesn't mind manually adding each user to a department / group, once)
>
> What would be the best way to accomplish this?
>
> Multiple queues is out, because of the one-support-address rule, above.