[rt-users] New status fields & start new RT from a certain number ?

[Danial Klimkin]

Greetings!


Philippe Dhont (Sea-ro) wrote:
> 1) Is it possible to add new STATUS fields ?
>         new you have new, open, resolved etc but i want to add a few 
> more...

Look into RT_Config for @ActiveStatus/@InactiveStatus arrays.


> 2) we have a company that is already using some sort of ticket program 
> so they want to continue with the tickets they have
> 
> 11470 and so....so i don't want to add 11470 tickets before they can 
> start using it! :)
> 
> Is this possible ?
What db you use? If PG search for "tickets_id_seq" in google.
For MySQL/InnoDB I found this basic method:
mysql> INSERT INTO Tickets (id) values(11470);
mysql> DELETE FROM Tickets WHERE id=11470;

(There is easier method for MySQL/MyISAM but MyISAM is not supported by RT).


SY, Danial.
-- 

Danial Klimkin,
Falk eSolutions AG Russia
St. Petersburg, Russia