[rt-users] New status fields & start new RT from a certain number ?

[Philippe Dhont (Sea-ro)]

Thnx,

With the status works, i add by @ActiveStatus a new one named status20
but when i change a ticket to status20, then it is off the active list
and i have to perform a query to find it back (like you do when a ticket
is resolved).
I want it in the active list with the new status name until it is of
course resolved.
Any idea? 

Thnx,
Verus.


-----Original Message-----
[
Sent: vrijdag 24 juni 2005 15:50
To: Philippe Dhont (Sea-ro)
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] New status fields & start new RT from a certain
number ?

Greetings!


Philippe Dhont (Sea-ro) wrote:
> 1) Is it possible to add new STATUS fields ?
>         new you have new, open, resolved etc but i want to add a few 
> more...

Look into RT_Config for @ActiveStatus/@InactiveStatus arrays.


> 2) we have a company that is already using some sort of ticket program

> so they want to continue with the tickets they have
> 
> 11470 and so....so i don't want to add 11470 tickets before they can 
> start using it! :)
> 
> Is this possible ?
What db you use? If PG search for "tickets_id_seq" in google.
For MySQL/InnoDB I found this basic method:
mysql> INSERT INTO Tickets (id) values(11470); DELETE FROM Tickets WHERE

mysql> id=11470;

(There is easier method for MySQL/MyISAM but MyISAM is not supported by
RT).


SY, Danial.
-- 

Danial Klimkin,
Falk eSolutions AG Russia
St. Petersburg, Russia