[rt-users] Problems with Update Type - reply

[Maciak, TJ]

When replying to a ticket RT does not send an email to the requestor.  RT
does send emails on "Create Ticket" and when you enter an address in cc: or
bcc: fields. 
Any idea on why it wont work for "Reply to Requestors"?
 
Using rt 3.4.2
 
Thanks,
 
T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448


 
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