[rt-users] Problem with FastCgi and RHEL4 (CentOS4.1) - the "Almost There" page

[Skrede at TWT.com]

I am trying to setup rt-3.4.2 on a RHEL4 box. I have found quite a few 
people with similar problems on the mailing list - but no solutions have 
fixed the problem.

I get the "You're almost there!" web page, stating that I haven't setup 
the webserver configuration to use RT's fastcgi handler.

httpd.conf
 FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120
 ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi

 NameVirtualHost *:80
 <VirtualHost *:80>
   ServerName darg.twt.com
   ServerAdmin root
   DocumentRoot /opt/rt3/share/html/
   #DocumentRoot /var/www/html/
   # Adding the following for RT (the ticket tracker)
   AddHandler fastcgi-script fcgi
   ErrorLog /var/log/httpd/httpd-rt-error.log
   CustomLog /var/log/httpd/httpd-rt.log common
   <Directory "/opt/rt3/share/html">
    Options FollowSymLinks ExecCGI
    AllowOverride None
   </Directory>
   <Location /rt/NoAuth/images >
    SetHandler default-handler
   </Location>
   # Pass through requests to display images
   Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/
 </VirtualHost>

RT_SiteConfig.pm
Set($WebPath , "/rt");
Set($WebBaseURL , "http://172.20.66.222:80");
Set($WebURL , $WebBaseURL . $WebPath . "/");

Running processes:
[root at darg rt-3.4.2]# ps -ef |grep apache
apache    4486  4483  0 10:11 ?        00:00:00 /usr/sbin/fcgi-
apache    4487  4486  4 10:11 ?        00:00:01 /usr/bin/perl 
/opt/rt3/bin/mason_handler.fcgi
apache    4488  4483  0 10:11 ?        00:00:00 /usr/sbin/httpd
apache    4489  4483  0 10:11 ?        00:00:00 /usr/sbin/httpd
apache    4490  4483  0 10:11 ?        00:00:00 /usr/sbin/httpd
apache    4491  4483  0 10:11 ?        00:00:00 /usr/sbin/httpd
apache    4492  4483  0 10:11 ?        00:00:00 /usr/sbin/httpd
apache    4493  4483  0 10:11 ?        00:00:00 /usr/sbin/httpd
apache    4494  4483  0 10:11 ?        00:00:00 /usr/sbin/httpd
apache    4495  4483  0 10:11 ?        00:00:00 /usr/sbin/httpd

And the httpd error log:
[root at darg httpd]# cat error_log
[Fri Jun 24 10:14:02 2005] [notice] suEXEC mechanism enabled (wrapper: 
/usr/sbin/suexec)
[Fri Jun 24 10:14:02 2005] [notice] Digest: generating secret for digest 
authentication ...
[Fri Jun 24 10:14:02 2005] [notice] Digest: done
[Fri Jun 24 10:14:02 2005] [notice] LDAP: Built with OpenLDAP LDAP SDK
[Fri Jun 24 10:14:02 2005] [notice] LDAP: SSL support unavailable
[Fri Jun 24 10:14:02 2005] [notice] FastCGI: process manager initialized 
(pid 4533)
[Fri Jun 24 10:14:02 2005] [warn] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" started (pid 4534)
[Fri Jun 24 10:14:02 2005] [notice] mod_python: Creating 4 session mutexes 
based on 256 max processes and 0 max threads.
[Fri Jun 24 10:14:03 2005] [notice] Apache/2.0.52 (CentOS) configured -- 
resuming normal operations

And here is one more non-working version of httpd.conf (modified per a 
recent posting on the message board)
 FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 300 
-processes 4

 NameVirtualHost *:80
 <VirtualHost *:80>
   ServerName darg.twt.com
   # ServerAdmin root
   DocumentRoot /opt/rt3/share/html/
   ErrorLog /var/log/httpd/httpd-rt-error.log
   CustomLog /var/log/httpd/httpd-rt.log common

   # DocumentRoot /var/www/html/
   # Adding the following for RT (the ticket tracker)

   AddHandler fastcgi-script fcgi

   Alias /rt/ /opt/rt3/share/html/
   Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/
   ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi
   <Directory /opt/rt3/bin>
    Order allow,deny
    Allow from all
   </Directory>
   <Directory "/opt/rt3/share/html">
    Options FollowSymLinks ExecCGI
    AllowOverride None
   </Directory>
   <Location /rt/NoAuth/images >
    SetHandler default-handler
   </Location>
   # Pass through requests to display images
 </VirtualHost>



Any help is appreciated.

thanks
david skrede
skrede at twt.com
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