[rt-users] SendEmail.pm troubles

[Brookes, Iris]

I have the same problem.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Labonte, Phil
Sent: Monday, June 27, 2005 12:15 PM
To: Maciak, TJ; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] SendEmail.pm troubles



I have the same problem

 

 


  _____  


From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Maciak, TJ
Sent: Monday, June 27, 2005 11:20 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] SendEmail.pm troubles

 

Anyone else have problems with the "Reply to Requestor" functionality (or adding an email address in CC: or BCC: fields?).

No email gets sent and my log looks like this:

 

[Mon Jun 27 14:12:08 2005] [debug]: About to think about scrips for transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Mon Jun 27 14:12:08 2005] [debug]: About to prepare scrips for transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:158)
[Mon Jun 27 14:12:08 2005] [debug]: Found 5 scrips (/opt/rt3/lib/RT/Scrips_Overlay.pm:354)
[Mon Jun 27 14:12:09 2005] [debug]: About to commit scrips for transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)
[Mon Jun 27 14:12:09 2005] [info]: < rt-3.4.2-27-446-5.9.12495554572168 at example.com> #27/446 - Scrip 5  (/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]: < rt-3.4.2-27-446-5.9.12495554572168 at example.com> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
[Mon Jun 27 14:12:09 2005] [info]: < rt-3.4.2-27-446-6.12.2683551134008 at example.com> #27/446 - Scrip 6  (/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]: < rt-3.4.2-27-446-6.12.2683551134008 at example.com> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
[Mon Jun 27 14:12:09 2005] [info]: < rt-3.4.2-27-446-7.4.03791924549544 at example.com> #27/446 - Scrip 7  (/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]: < rt-3.4.2-27-446-7.4.03791924549544 at example.com> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)

 

It finds Scrip #6 (which is the one that sends to Requestor) but it does not find the requestor address and if I type in a CC or BCC these items also never get found.

 

Any help, tips, ideas would be very appreciated.

 

Thanks,

 

T.J. Maciak


Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713

F: (616)456-3448

 

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