[rt-users] SendEmail.pm troubles

[Maciak, TJ]

I have all of the "standard" Global scrips as well.

Current Scrips:

(Check box to delete)
   (no value)
On Correspond Open Tickets with template Blank  
  (no value)
On Owner Change Notify Owner with template Transaction  
  (no value)
On Create Autoreply To Requestors with template Autoreply  
  (no value)
On Create Notify AdminCcs with template Transaction  
  (no value)
On Correspond Notify AdminCcs with template Admin Correspondence  
  (no value)
On Correspond Notify Requestors and Ccs with template Correspondence  
  (no value)
On Correspond Notify Other Recipients with template Correspondence  
  (no value)
On Comment Notify AdminCcs as Comment with template Admin Comment  
  (no value)
On Comment Notify Other Recipients as Comment with template Correspondence  
  (no value)
On Resolve Notify Requestors with template Resolved  

I have not made any custom scrips or edited any of these scrips.

This particular example I was the requestor also, however last week I did
some testing on the system and I tried this
With someone else being the requestor (myself doing the reply) and it did
not work either.  Email does get sent out on
Create ticket, resolve ticket etc.

I am using RT v3.4.2 


T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448



-----Original Message-----
From: Stephen Turner [mailto:sturner at MIT.EDU] 
Sent: Monday, June 27, 2005 12:05 PM
To: Maciak, TJ; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] SendEmail.pm troubles

At Monday 6/27/2005 11:20 AM, Maciak, TJ wrote:
>Anyone else have problems with the "Reply to Requestor" functionality 
>(or adding an email address in CC: or BCC: fields?).
>No email gets sent and my log looks like this:
>It finds Scrip #6 (which is the one that sends to Requestor) but it 
>does not find the requestor address and if I type in a CC or BCC these 
>items also never get found.
>
>Any help, tips, ideas would be very appreciated.

Can you list all the scrips you have - global and for the queue?

Also - are you the requestor on this ticket?


Steve 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050627/c9c26b8b/attachment.htm>