[rt-users] Ticket Escalation without Updated field being updated

[Ben Goodwin]

I'm not so sure this is the case; I have the following in one of my scrips:

  # Don't RecordTransaction, else a Scrip loop will occur!
  $self->TicketObj->AddCustomFieldValue (Field => $cf->id,
                                         Value => $newValue,
                                         RecordTransaction => 0);

Setting RecordTransaction to 0 MAY prevent the Updated field from being
updated - I haven't tested or checked the code.

   -=| Ben

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Russell
Mosemann
Sent: Wednesday, March 02, 2005 7:27 AM
To: Mattias Nordstrom
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] Ticket Escalation without Updated field being
updated

On Wed, 2 Mar 2005, Mattias Nordstrom wrote:

> This however would require that the 
> ticket doesn't get updated when escalated. Is this doable?

If that's the requirement, then no.  Every time you change a ticket in
some way, that event is recorded so that you have a history of the
changes.  What you really want is if there hasn't been a certain kind of
change within a specific time period, then you want to do some action.

----
Russell Mosemann, Ph.D. * Computing Services * Concordia University,
Nebraska
"Help!  I've crashed and I can't boot up!" - Console message

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