[rt-users] Inbound email put in to right queue.

[Roedel, Mark]

Looks like your sendmail at least thinks it's handling things
correctly...are there any errors in your RT logs?  I'd suspect you might
find something to the effect of "Queue 'client' does not exist"...

I don't currently have any queues with spaces in their names, but I
vaguely remember having to put quotes around a queue name before to
ensure that it was interpreted correctly...

--
Mark Roedel
Web Programmer / Analyst
LeTourneau University
Longview, Texas
 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas
Earl
Sent: Wednesday, March 02, 2005 11:07 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Inbound email put in to right queue.

Greetings to all, 

I've been searching the documentation all morning with no luck, but I'm
looking for a way to put email in to the a queue based on the to: field.

i.e. client-support at mydomain.com gets put right in to the client
support queue. 
I have added the following line to my aliases file... 

client-support: "|/opt/rt3/bin/rt-mailgate --debug --queue client
support --action correspond --url http://rt.mydomain.com/"

Here is what happens in the maillog file...

Mar  2 15:19:56 ns1 sendmail[25883]: j22FJuXJ025882:
to="|/opt/rt3/bin/rt-mailgate --debug --queue client support --action
correspond --url http://rt.mydomain.com/",
ctladdr=<client-support at rt.mydomain.com> (8/0), delay=00:00:00,
xdelay=00:00:00, mailer=prog, pri=30523, dsn=2.0.0, stat=Sent

and that's it... I'm not sure what I'm doing wrong here... Any help our
be great! 

Thanks, 

Tom


_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training at bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com