[rt-users] editing the autoreply message

[Valter Lelli]

Go in 
configuration / global / templates
and edit Autoreply
 
Valter

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ravin
Mathoora
Sent: Friday, March 04, 2005 12:32 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] editing the autoreply message



Hi, I am trying to edit the auto reply email that is emailed to the
requestor when a ticket is created.

I have edited the <directory of rt install>/etc/initialdata file but
this not seems to do the trick.

 

Can someone please help me with what files to edit?

 

Thanks in advance

 

Best Regards,

Ravin

_________________________________

 

 

Ravin Mathoora

Managed Services Team, Virtual Access (Ireland) Ltd.

Unit 18, Trinity College Enterprise Centre, Pearse Street, Dublin 2,
Ireland

Tel:+353 1 604 1827 Fax: +353 1 670 5380

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050304/28b27305/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.gif
Type: image/gif
Size: 1032 bytes
Desc: image001.gif
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050304/28b27305/attachment.gif>