[rt-users] Approval by group

[Todd Chapman]

On Fri, Mar 11, 2005 at 02:46:45PM -0500, William Faulk wrote:
> Todd Chapman wrote:
> >
> >What we do is assign the group as an AdminCc role and give that role
> >proper rights to approve the ticket.
> 
> So you assign the group as AdminCC, or you explode the group members and 
> add them all as AdminCCs?  Assigning the group as AdminCC makes it show 
> up in the Approval ticket as an AdminCC, but members of the group don't 
> seem to have the rights I assigned.
> 

Yes, I add the group as an AdminCc and I give the AdminCc role
the necessary rights. I also associate an e-mail address with
the group which is used instead of individual member addresses.