[rt-users] Scrip can't find requestors

[Duncan Hutty]

I have a scrip which fires correctly but cannot find the requestors for 
the ticket, although the action is 'Notify Requestors' not some custom 
action where I may have broken something.

I have a very simple custom condition:
return undef unless 
($self->TicketObj->FirstCustomFieldValue('Formletter') =~ 
/ForgottenPassword/);

but I wasn't worried about the condition since if it weren't firing I 
wouldn't see it in the logs.

Perhaps the problem is my template? Do I need to include the recipients 
(that is the Requestors) in the template somewhere? I didn't see any 
reference to this in the wiki anywhere.

-- 
Duncan Hutty
System Administrator, ECE
Carnegie Mellon University

Please use informative subject lines