[rt-users] Approval by group

[William Faulk]

Todd Chapman wrote:
> On Fri, Mar 11, 2005 at 05:15:47PM -0500, William Faulk wrote:
> 
>>Okay, new information.  Instead of setting the group Unix as AdminCC, it 
>>created a new unprivileged user "Unix" with the comment "Autocreated 
>>when added as a watcher".
>>
>>Are you sure my syntax in the template for setting a group AdminCC is 
>>correct.  Do I need to use some perl like $Groups{'Unix'}->Id or something?
> 
> Ah! So the AdminCC is not you. I don't know the template syntax.
> To me the standard examples of doing approvals in RT are backwards
> so I do them using scrips and custom fields.

Uh, what?

The AdminCC cannot be me.  I am trying to set it to a group.  Or am I 
totally missing what you're saying?

To restate the problem, I want a new ticket created in a certain queue 
to automatically generate an approval so that that approval can be 
approved by one of multiple people.

You've suggested that I can do that by setting the AdminCC for the 
approval to a group and giving the AdminCC role approval rights, which 
sounds feasible.

But now you're just realizing that I'm not trying to set the AdminCC to 
me?  I'm not sure what information has gotten lost.

> You could create the approvals in a different queue that has
> queue level AdminCc already set.

If I was going to do that, I wouldn't need to bother with the whole 
AdminCC at all.  I could just create the approval in a queue where the 
appropriate group has rights.  But that means a different queue for each 
group's approvals, and that doesn't sound tidy.

 > Or figure out the syntax.

Well, it works for a user, as long as I specify the user's email address 
instead of his login ID.  What value needs to go in that field in order 
for it to reference a group instead?

-Bitt