[rt-users] RT and firefox 1.0.1

[Joby Walker]

Hm... seems like the .gif is getting munged.  I can think of a couple 
ways that this is happening:

1) .gif display is messed up in your instalations -- seems unlikely as 
you would be seeing undisplayed images on most websites.
2) The negotiation for the image is messed up.

I'd try saving the image to disk from IE, then try opening in Firefox. 
If you can see the image then it is the negotiation, if not then there 
is a serious image display issue.

If the problem is the negotiation, then again I'd ramp up Apache loging 
as high as it goes and do a transaction.  Just a guess -- Apache might 
be trying to negotiate compression on the image.

Joby Walker
C&C Computer Operations Software Support Group


Paul Crossman wrote:
> Before I go cranking up the logging on apache....
> 
> I can not see the picture if I right click and say "view image".  What I do
> see is a bunch of garbage characters.  This is the case under Linux and
> Windows.
> 
> 
> Paul C.
> 
> 
> 
> 
>>-----Original Message-----
>>From: Joby Walker [mailto:joby at u.washington.edu]
>>Sent: Friday, March 18, 2005 1:56 PM
>>To: Paul Crossman
>>Cc: rt-users at lists.bestpractical.com
>>Subject: Re: [rt-users] RT and firefox 1.0.1
>>
>>Well you can try to see if you can get the image at all.
>>
>>In Firefox right click on where the image should be and select "View
>>Image".  This should call up the gif in the window -- and should allow
>>you to see it if you go back to the main page (though only for this
>>session).
>>
>>But before you do that you might want to turn up the debuging messages
>>for your webserver, just to see what it logs for the request.
>>
>>Joby Walker
>>C&C Computer Operations Software Support Group
>>
>>
>>Paul Crossman wrote:
>>
>>>It is image/gif.
>>>
>>>Any other thoughts?
>>>
>>>Paul C.
>>>
>>>
>>>
>>>
>>>>-----Original Message-----
>>>>From: Joby Walker [mailto:joby at u.washington.edu]
>>>>Sent: Friday, March 18, 2005 12:39 PM
>>>>To: Paul Crossman
>>>>Cc: rt-users at lists.bestpractical.com
>>>>Subject: Re: [rt-users] RT and firefox 1.0.1
>>>>
>>>>In my experience this relates to an authentication issue.
>>>>Firefox/Mozilla trys to be smart about page components that it grabs,
>>>>and if it is trying to get an image and the MIME type is not an image
>>>>then they abort.  I've had the same issue with style sheets and
>>>>javascript pages.  IE on the other hand just grabs everything and hopes
>>>>that things turn out right.
>>>>
>>>>To see if this is the issue:
>>>>
>>>>Tools->Page Info
>>>>Media Tab
>>>>Select <your host name>/NoAuth/images//bplogo.gif
>>>>Check to see what the Type is.
>>>>
>>>>If the type is not image/gif then it is likely that your auth mechanism
>>>>is interfering.
>>>>
>>>>Joby Walker
>>>>C&C Computer Operations Software Support Group
>>>>
>>>>
>>>>Paul Crossman wrote:
>>>>
>>>>
>>>>>I'm making progress by leaps and bounds now!!!!
>>>>>
>>>>>
>>>>>
>>>>>This is sort of nitpicky, but does anyone know why the bestpratical.com
>>>>>logo image does not appear in the upper left of the firefox 1.0.1
>>>>>browser?  It works fine with IE, but not firefox.
>>>>>
>>>>>
>>>>>
>>>>>Thoughts on this anyone?
>>>>>
>>>>>
>>>>>
>>>>>Paul C.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>-----------------------------------------------------------------------
>>
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>>
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>>>>>
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>>>>
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>>
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>>
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>>>>
>>>>
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