[rt-users] Unable to generate tickets via email

[Shubha Ramnath]

Sendmail is the mail program. I have an aliased account on the mail
server in the LAN that points to the RT mail accoint . When I send an
email to that alias, it is delivered to the RT box and nothing beyond
that. When I login as the RT mail account , say helpdesk, and check
mail of that user, the mail is in the inbox of helpdesk.

The mails are delivered to the RT box and do not bounce back.

-shubha


On Sun, 20 Mar 2005 23:21:52 -0700 (MST), Sam Snow
<sam.snow at christianheritageschool.org> wrote:
> Shubha Ramnath said:
> > Hi,
> >
> > I have rt3.2.2 configured. It works fine when I log in through the web
> > interface and create tickets. I am unable to create tickets through
> > email.  RT is working on Fedore Core 2.
> >
> > Please help.
> >
> > Thanks,
> > shubha
> >
> 
> What is your email server program (MTA)? Qmail, sendmail, exim, postfix,
> or something else?
> 
> Have you set up an aliased email account to feed messages to RT? If so,
> tell us how you did that?
> 
> Are you getting any errors in your logs when an incoming mail is
> processed? Does it bounce back to you?
> 
> Sam
> 
>