[rt-users] Unable to generate tickets via email

[Sam Snow]

> On Sun, 20 Mar 2005 23:21:52 -0700 (MST), Sam Snow
> <sam.snow at christianheritageschool.org> wrote:
>> Shubha Ramnath said:
>> > Hi,
>> >
>> > I have rt3.2.2 configured. It works fine when I log in through the web
>> > interface and create tickets. I am unable to create tickets through
>> > email.  RT is working on Fedore Core 2.
>> >
>> > Please help.
>> >
>> > Thanks,
>> > shubha
>> >
>>
>> What is your email server program (MTA)? Qmail, sendmail, exim, postfix,
>> or something else?
>>
>> Have you set up an aliased email account to feed messages to RT? If so,
>> tell us how you did that?
>>
>> Are you getting any errors in your logs when an incoming mail is
>> processed? Does it bounce back to you?
>>
>> Sam
>>
>>
>

Shubha Ramnath said:
> Sendmail is the mail program. I have an aliased account on the mail
> server in the LAN that points to the RT mail accoint . When I send an
> email to that alias, it is delivered to the RT box and nothing beyond
> that. When I login as the RT mail account , say helpdesk, and check
> mail of that user, the mail is in the inbox of helpdesk.
>
> The mails are delivered to the RT box and do not bounce back.
>
> -shubha
>
>


Ok then, what is your queue named and how exactly is the account set up on
the RT box?

For example, for a queue named general my qmail alias on the RT box looks
like this:

|/usr/bin/rt-mailgate --queue general --action correspond --url
http://aslan.christianheritageschool.org/rt/

Is your mail getting sent to rt-mailgate? Can you similate this from the
command line and pass it a message that way? Is there anything showing up
in the mail server logs on the RT box when the message gets delivered?

Sam