[rt-users] using rt as a change control system

[Susan Roy]

I am in the primitive stages of setting up RT as a change control system as
well. If anyone has any past experience to bring to the table, I would
greatly appreciate it.

Regards,

Susan

1st Level Support Engineer 
Frontline Systems Australia 
Unit 25/1 Talavera Road, 
Macquarie Park 2113 
02 9886 2011 
0400 661 445
Helpdesk Hotline: 1300 786 435 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Russell
Mosemann
Sent: Wednesday, 23 March 2005 10:31 AM
To: Bryan Liles
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] using rt as a change control system

On Tue, 22 Mar 2005, Bryan Liles wrote:

> I have RT performing as my change request and inventory management system.
>   Is there a "hack" that will allow rt to act as a change control system
> as well?  What I need is a way to introduce a change, and then have
> multiple folks sign off on it, before the change is allowed to occur.   I
> would like to be able to associate assets and tickets with the change.

What you describe sounds like the Approval feature of RT.