[rt-users] Send a notification on priority change

[Cliff Flood]

Cliff Flood wrote, on 05/05/05 15:53:
> Cliff Flood wrote, on 04/22/05 16:14:
> 
>> Hi all,
>>
>> I'd like to send a notification to requesters when a ticket has its 
>> priority changed.
>>
>> There isn't a "priority changed" condition under "Modify a scrip for 
>> queue <queue name>". Nor is there anything directly relevant on the Wiki.
>>
>> Has anyone else done this? How would I going about doing this in the 
>> unlikely event that no one else has ever done it?
>>
>> I'm running RT 3.0.11.
> 
> 
> I still haven't figured out a way to do this, any ideas or pointers? Is 
> what I'm tying to do, send a mail to requesters when their ticket 
> priority is changed, possible?

With some helpful advice from Rick Russell I came up with the following 
per-queue scrip:

if ($self->TransactionObj->Type eq 'Set' and 
$self->TransactionObj->Field eq 'Priority') {
      return (1);
} else {
      return(undef);
}

Stage: TransactionCreate

I've created a global template that contains some information about 
priorities.

What now happens is that when a ticket is created or otherwise modified 
this template is sent to the requestor. I don't understand why that 
would be, it's as if the logic above is always evaluating to true. It 
seems the logic in my Scrip isn't being evaluated, where have I gone wrong?

-- 
Cliff Flood
Systems Administrator
V O X P I L O T
+353 1 209 1969