[rt-users] Superuser right to reassign tickets

[Ruslan U. Zakirov]

Vicki Stanfield wrote:
> I thought I saw a week or two ago a post about the superuser in an 
> rt3.4.1 installation not being able to reassign tickets that were owned 
> by someone else. Now I have that problem and google and can't find it. 
> How do I make it so superusers can reassign tickets without taking 
> ownership of them first. Is there a scrip that I am missing?

You can use:
$TicketObj->SetOwner( $new_owner, 'Force' );
or
$TicketObj->SetOwner( $new_owner, 'Steal' );

Difference between this variants is type of transaction that would be 
writen.

--
Regards, Ruslan.

> 
> Vicki
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