[rt-users] Superuser right to reassign tickets

[Ruslan U. Zakirov]

Vicki Stanfield wrote:
> Ruslan U. Zakirov wrote:
> 
>> Vicki Stanfield wrote:
>>
>>> I thought I saw a week or two ago a post about the superuser in an 
>>> rt3.4.1 installation not being able to reassign tickets that were 
>>> owned by someone else. Now I have that problem and google and can't 
>>> find it. How do I make it so superusers can reassign tickets without 
>>> taking ownership of them first. Is there a scrip that I am missing?
>>
>>
>>
>> You can use:
>> $TicketObj->SetOwner( $new_owner, 'Force' );
>> or
>> $TicketObj->SetOwner( $new_owner, 'Steal' );
>>
>> Difference between this variants is type of transaction that would be 
>> writen.
>>
>> -- 
>> Regards, Ruslan.
>>
>>
> I am rather new to RT, are these lines to be put in a scrip file somewhere?
Yes, this code is for changing owner from scrips.
AFAIK, if you want to do same from WebUI then you can use Jumbo page 
that has force checkbox.

> 
> Vicki
>