[rt-users] Superuser right to reassign tickets

[Vicki Stanfield]

Ruslan U. Zakirov wrote:

> Vicki Stanfield wrote:
>
>> I thought I saw a week or two ago a post about the superuser in an 
>> rt3.4.1 installation not being able to reassign tickets that were 
>> owned by someone else. Now I have that problem and google and can't 
>> find it. How do I make it so superusers can reassign tickets without 
>> taking ownership of them first. Is there a scrip that I am missing?
>
>
> You can use:
> $TicketObj->SetOwner( $new_owner, 'Force' );
> or
> $TicketObj->SetOwner( $new_owner, 'Steal' );
>
> Difference between this variants is type of transaction that would be 
> writen.
>
> -- 
> Regards, Ruslan.
>
I really don't understand where to do this. Am I creating a new scrip? I 
am still very much in learning mode with regard to RT. Can someone point 
me to a doc which details how to set this up?

Vicki