[rt-users] Overriding Default Autoreply

[Andrew Xenides]

Hi,

I had the same issue, the only way I could see around it at the time was to
delete the global scrip, and manually add it in to all the other queues.
This wasn't so bad as we only have 4 or 5 queues, but if I was to do it now,
I would probably edit the global scrip to have a user condition which is
something like "if queue != 'My-New-Queue'" (not exact code as im not a
scrip guru just yet. Im pretty sure somo of the other gurus on here would eb
able to make the code.

Andrew Xenides
Web Developer
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

 

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Dave Edwards
> Sent: Monday, 9 May 2005 3:30 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Overriding Default Autoreply
> 
> I have created a queue for which I want an autoreply other than the
> default, 'Autoreply', to be sent when a ticket is created.
> Accordingly, I have created a template in
> Queues->My-New-Queue->Templates, and a scrip in same->Scrips that
> goes: On Create Notify Requestors (with) Template:
> 'my-new-queue-autoreply'.  That works fine, and it does go out,
> however the global 'Autoreply' still does too, leaving the Requestor
> with two autoreplies.  How do I arrange this so that the Requestor
> gets only the one, 'my-new-queue-autoreply'?
> 
> Thanks,
> -- 
> Dave Edwards <dle&sympatico,ca>
> Freelance and Technical Writer,
> With Special Interest in Open Source Software
> http://bigStory.homelinux.org
>