[rt-users] Overriding Default Autoreply

[Jesse Vincent]

On Sun, May 08, 2005 at 02:00:08PM -0400, Dave Edwards wrote:
> I have created a queue for which I want an autoreply other than the
> default, 'Autoreply', to be sent when a ticket is created.
> Accordingly, I have created a template in
> Queues->My-New-Queue->Templates, and a scrip in same->Scrips that
> goes: On Create Notify Requestors (with) Template:
> 'my-new-queue-autoreply'.  That works fine, and it does go out,
> however the global 'Autoreply' still does too, leaving the Requestor
> with two autoreplies.  How do I arrange this so that the Requestor
> gets only the one, 'my-new-queue-autoreply'?


A queue-specific template with the same name as a global template will
replace the global template in scrips for that queue.



> Thanks,
> -- 
> Dave Edwards <dle&sympatico,ca>
> Freelance and Technical Writer,
> With Special Interest in Open Source Software
> http://bigStory.homelinux.org



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