[rt-users] Overriding Default Autoreply

[Andrew Xenides]

Or you could just do that :P

Andrew Xenides
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EscapeNet 
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> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Jesse Vincent
> Sent: Monday, 9 May 2005 11:44 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Overriding Default Autoreply
> 
> 
> 
> 
> On Sun, May 08, 2005 at 02:00:08PM -0400, Dave Edwards wrote:
> > I have created a queue for which I want an autoreply other than the
> > default, 'Autoreply', to be sent when a ticket is created.
> > Accordingly, I have created a template in
> > Queues->My-New-Queue->Templates, and a scrip in same->Scrips that
> > goes: On Create Notify Requestors (with) Template:
> > 'my-new-queue-autoreply'.  That works fine, and it does go out,
> > however the global 'Autoreply' still does too, leaving the Requestor
> > with two autoreplies.  How do I arrange this so that the Requestor
> > gets only the one, 'my-new-queue-autoreply'?
> 
> 
> A queue-specific template with the same name as a global template will
> replace the global template in scrips for that queue.
> 
> 
> 
> > Thanks,
> > -- 
> > Dave Edwards <dle&sympatico,ca>
> > Freelance and Technical Writer,
> > With Special Interest in Open Source Software
> > http://bigStory.homelinux.org
> 
> 
> 
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> 
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>