[rt-users] Re: [Rt-devel] cannot get the login screen

[Ruslan U. Zakirov]

Please try to change line from
$RT::Handle->ForceRollback() if $RT::Handle->TransactionDepth;
to
$RT::Handle->ForceRollback() if $RT::Handle && 
$RT::Handle->TransactionDepth;
and see if it gives other error, more informative.

Looks like you can't connect to your DB.
Turn on debug RT log(http://wiki.bestpractical.com/?Debug)
and see if it has some records.

Brookes, Iris wrote:
> Please help!!!!!
>  
> I'm installing RT3.4.1 on a Solaris machine ==> unname -a output: SunOS 
> tocrsv02 5.8 Generic_117350-12 sun4u sparc SUNW,Sun-Fire-280R and I 
> cannot get the login screen.
>  
> I've installed Apache, mod_perl and RT as non-root (rtusr). RT will be 
> the only app running using this installed apache so here's a snip from 
> my httpd.conf file:
> ##########################################
> DocumentRoot "/home/rtusr/RT/share/html"
> <Directory "/home/rtusr/RT/share/html">
>     AllowOverride All
>     Options Indexes ExecCGI FollowSymLinks
>  
>     PerlModule Apache::DBI
>     PerlRequire /home/rtusr/RT/bin/webmux.pl
>  
>     AddDefaultCharset UTF-8
>     SetHandler perl-script
>     PerlHandler RT::Mason
>  
>     <IfModule mod_access.c>
>            Order allow,deny
>            Allow from all
>     </IfModule>
> </Directory>
> ###########################################
>  
> The area where this fails is at PerlHandler RT::Mason. If I replace 
> RT::Mason with HTML::Mason::ApacheHandler this is what shows up in my 
> browser:
> 
> *System error*
> 
> *error:*  	Can't call method "TransactionDepth" on an undefined value at 
> /home/rtusr/RT/share/html/autohandler line 49.
> *context:*  	
> *...*  	
> *45:*  	%# END BPS TAGGED BLOCK }}}
> *46:*  	<%INIT>
> *47:*  	
> *48:*  	# Roll back any dangling transactions from a previous failed 
> connection
> *49:*  	$RT::Handle->ForceRollback() if $RT::Handle->TransactionDepth;
> *50:*  	
> *51:*  	
> *52:*  	local *session unless $m->is_subrequest; # avoid reentrancy, as 
> suggested by masonbook
> *53:*  	
> *...*  	
> 
> *code stack:*  	/home/rtusr/RT/share/html/autohandler:49
> 
>  
> Can't call method "TransactionDepth" on an undefined value at 
> /home/rtusr/RT/share/html/autohandler line 49.Trace begun at 
> /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line 131 
> HTML::Mason::Exceptions::rethrow_exception('Can\'t call method 
> "TransactionDepth" on an undefined value at 
> /home/rtusr/RT/share/html/autohandler line 49.^J') called at 
> /home/rtusr/RT/share/html/autohandler line 
> 49HTML::Mason::Commands::__ANON__ at 
> /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x1046b3c)') 
> called at /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm 
> line 1069 eval {...} at 
> /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> 1068HTML::Mason::Request::comp(undef, undef, undef) called at 
> /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 338eval 
> {...} at /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm 
> line 338eval {...} at 
> /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 297 
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x1015730)') 
> called at 
> /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 
> 134eval {...} at 
> /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 
> 134 
> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x1015730)') 
> called at 
> /home/rtusr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 
> 827 
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x1014fb0)', 
> 'Apache=SCALAR(0x23cf2c)') called at (eval 175) line 8 
> HTML::Mason::ApacheHandler::handler('HTML::Mason::ApacheHandler', 
> 'Apache=SCALAR(0x23cf2c)') called at /dev/null line 0eval {...} at 
> /dev/null line 0
> Can anyone help me please?  Thanks.
> Iris
>  
> 
> 
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