[rt-users] 2 simple questions

SRMD, Col - Platt, Steven Steven.Platt at HPA.org.uk
Tue May 17 08:48:25 EDT 2005


Sorry for the (possibly) dumb questions, but Google & mailing list searches
have been of little help...
 
1) The password for root login via the web interface has been lost. It is
possible to recover/restore this password?
We have tried the advice in
http://lists.bestpractical.com/pipermail/rt-devel/2003-July/004573.html
<http://lists.bestpractical.com/pipermail/rt-devel/2003-July/004573.html>  ,
but as with Jitender, the problem remains.
 
2) It is possible to install 2 instances of RT on the same box?
We have a test system (RedHat 7.2, PERL 5.8.6, Apache 1.2.9, RT 3.0.6) that
we would like to retain while we setup a new version (RT 3.4.2 on the same
box) for a larger client group with more diverse needs.
A couple of list items from the archives have indicated trouble/disaster
dealing with this
http://lists.bestpractical.com/pipermail/rt-devel/2003-November/005157.html
<http://lists.bestpractical.com/pipermail/rt-devel/2003-November/005157.html
>  &
http://lists.bestpractical.com/pipermail/rt-devel/2003-November/005150.html
<http://lists.bestpractical.com/pipermail/rt-devel/2003-November/005150.html
>  but again we've not any real success. The most obvious problem is setting
different PERL aliases, and the "crossed wires" references to webmux.pl on
two different paths /opt/rt3 (old version) & /opt/smb-rt3 (new version)
 
Comments, suggestions or directions to decent web literature are very much
appreciated.
 
Steve
 
Steve Platt
Bioinformatics Support Co-ordinator
Bioinformatics Group: Genomics, Proteomics & Bioinformatics Unit
Center for Infections
Health Protection Agency
61 Colindale Avenue
London
UK
NW9 5HT
Tel: 0208 327 6618
http://www.hpa.org.uk/srmd/bioinformatics/index.htm
<http://www.hpa.org.uk/srmd/bioinformatics/index.htm> 
 



-----------------------------------------
**************************************************************************
The information contained in the EMail and any attachments is confidential
and intended solely and for the attention and use of the named
addressee(s). It may not be disclosed to any other person without the
express authority of the HPA, or the intended recipient, or both. If you
are not the intended recipient, you must not disclose, copy, distribute or
retain this message or any part of it. This footnote also confirms that
this EMail has been swept for computer viruses, but please re-sweep any
attachments before opening or saving. HTTP://www.HPA.org.uk
**************************************************************************
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050517/795c4399/attachment.htm>


More information about the rt-users mailing list