[rt-users] Scrip condition based on body of ticket?

[Raed El - Hames]

this works for me :
if (($self->TransactionObj->Content () =~ /whatever/i )

Roy
----- Original Message ----- 
From: "Josh" <josh+rt at eldertimes.us>
To: <rt-users at lists.bestpractical.com>
Sent: Tuesday, May 17, 2005 4:41 PM
Subject: [rt-users] Scrip condition based on body of ticket?


> I have a request from one of our staff that requires me to set them
> as a watcher on a ticket when it's created *if* the ticket contains a
> certain word/phrase.  However, I can't seem to get access to the body
> or subject of the ticket when it's created.  I tried something like this
> in the ScripCondition:
> 
> $self->TransactionObj->ContentObj->Content =~ m/whatever/
> 
> But no dice.  Anynoe have a pointer as to where I'm going wrong?
> I didn't manage to find anything suitable on the wiki.
> 
> thanks
> 
> -jkl
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