[rt-users] Unable to login (RT2)

Carl Pickering carl at theinternetgroup.com
Tue May 24 15:09:31 EDT 2005

Hi Grant,

Sadly there isn't... Iris just emailed me and asked the same thing..
I've checked the logs under /var/logs/apache both error.log and
Access shows me connecting, but error shows nothing. I looked through
the config.pm file to see if there is any way to increase the log
output, but im getting nothing..


-----Original Message-----
From: Grant Miller [mailto:grantmiller1 at gmail.com] 
Sent: 24 May 2005 20:03
To: Carl Pickering
Cc: rt-users at lists.bestpractical.com
Subject:Re: [rt-users] Unable to login (RT2)
Is there anything in your Apache logs when you try to log on?

On 5/24/05, Carl Pickering <carl at theinternetgroup.com> wrote:
> Hi list,
> I apologise if this question has been asked a thousand times, I have 
> attempted to search through the lists and cannot find any answer to my

> question.
> I have RT (rt-2-0-15) installed on the following machine:
> Debian 3.1 ( 2.4.27-2-386)
> Apache 1.3.33-6
> MySQL 4.0.24-10
> I followed the README file enclosed in the tar file enabling me to 
> install RT and the correct CPAN modules. If I open my machine to
> I see the RT logon page, however I cannot logon. I

> have tried the root/password logon, also my own root password incase 
> it was reading from /etc/passwd no joy..
> /tmp/ was not showing any logs, so I moved and recreated the logs to 
> be in /opt/rt2/logs/ chmod 770 -R | chgrp rt -R etc etc... Logs are 
> being created with nothing in, so I cannot give you anything from
> I found a page on the BestPractical Wiki that shows you how to reset 
> the root password in mysql
>         update Users set Password='X03MO1qnZdYdgyfeuILPmQ' where 
> Name='root';
> No joy.. Anyone have any ideas? I thank you for your time, patience 
> and any help you can provide.
> Regards,
> Carl Pickering
> Research & Development
> carl at theinternetgroup.com
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- Grant Miller <grantmiller1 at gmail dot com>

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