[rt-users] Outgoing mail not working.

[Stephen Turner]

At Wednesday 11/2/2005 12:35 PM, Shaun T. Erickson wrote:
>Your reply got me thinking ... so I sent a ticket in from an account other 
>than my own. I'm able to reply to it just fine, from within RT. So why is 
>it that I seem to only not be able to reply to tickets I create via email?
>--
>         -ste

With the notify actor setting of 0, RT won't send mail to the 'actor' - the 
thinking is that you've made the update so you don't need to be notified of 
the update. You can, of course change the setting to 1 in which case you 
will get the mail. Does that answer your question?

This has caused confusion for some of our users who aren't aware of this 
feature and expect to see mail. We are about to introduce a user preference 
that controls this so that the individual can choose what behavior they want.

Steve
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