[rt-users] Outgoing mail not working.

[Shaun T. Erickson]

On 11/2/05, Stephen Turner <sturner at mit.edu> wrote:
>
> At Wednesday 11/2/2005 12:35 PM, Shaun T. Erickson wrote:
>
> Your reply got me thinking ... so I sent a ticket in from an account other
> than my own. I'm able to reply to it just fine, from within RT. So why is it
> that I seem to only not be able to reply to tickets I create via email?
> --
> -ste
>
>
> With the notify actor setting of 0, RT won't send mail to the 'actor' -
> the thinking is that you've made the update so you don't need to be notified
> of the update. You can, of course change the setting to 1 in which case you
> will get the mail. Does that answer your question?
>
> This has caused confusion for some of our users who aren't aware of this
> feature and expect to see mail. We are about to introduce a user preference
> that controls this so that the individual can choose what behavior they
> want.
>
> Steve
>


That is exactly what the "problem" was. I didn't expect it to try and
out-smart me. :) Thanks!
--
-ste
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