[rt-users] emailRelay and RT (Windows)

[Michael Pickard]

I have successfully installed RT on a W2K box and have managed to get to
the stage where tickets can be created via email (using the supplied
fetchmail).

However, I don't seem to be getting very far with email replies and
sending emails from RT.

As it stands .content and .envelope files are being created in \Request
Tracker\Common\emailrelay\spool but they are not being forwarded to our
mail server (on a different box). I am unable to obtain any log messages
when I flush - flush returns 'OK' and touches each .envelope and
.content file, but doesn't appear to do anything else.

 

In essence then, I have two queries:

Flush, or 'poke' function of emailrelay seems not to be working
correctly, how can I get some meaningful error logs which might explain
why ?

Is it possible to avoid using emailrelay, and simply have RT forward to
our mailserver ? If so, what do I need to do ?

 

rt.log reveals the following 

 

(C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Action/SendEmail.pm:269)

[Fri Nov  4 11:15:15 2005] [debug]: We actually finished scrip 4 for
transaction 598 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Scrip_Overlay.pm:372)

[Fri Nov  4 11:15:15 2005] [debug]: Now applying scrip 5 for transaction
598 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Scrip_Overlay.pm:345)

[Fri Nov  4 11:15:15 2005] [debug]: Now preparing scrip 5 for
transaction 598 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Scrip_Overlay.pm:358)

[Fri Nov  4 11:15:16 2005] [debug]: Now commiting scrip 5 for
transaction 598 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Scrip_Overlay.pm:365)

[Fri Nov  4 11:15:16 2005] [info]:
<rt-3.0.12-123-598.18.6962890625 at Visit London> #123/598 - Scrip 5
(C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Action/SendEmail.pm:92)

[Fri Nov  4 11:15:28 2005] [debug]: Now applying scrip 6 for transaction
598 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Scrip_Overlay.pm:345)

[Fri Nov  4 11:15:29 2005] [debug]: Now preparing scrip 6 for
transaction 598 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Scrip_Overlay.pm:358)

[Fri Nov  4 11:15:32 2005] [debug]: Now commiting scrip 6 for
transaction 598 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Scrip_Overlay.pm:365)

[Fri Nov  4 11:15:32 2005] [info]:
<rt-3.0.12-123-598.15.9173583984375 at Visit London> #123/598 - Scrip 6
(C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Action/SendEmail.pm:92)

[Fri Nov  4 11:15:33 2005] [info]:
<rt-3.0.12-123-598.15.9173583984375 at Visit London>

 No recipients found. Not sending.

 

I am using RT 3.0.12 
  
Michael Pickard 
Software Engineer 
Visit London 
6th Floor,
2 More London Riverside, London, SE1 2RR 
  
Tel: +44 (0)20 7234 5857 
Fax: +44 (0)20 7234 5751 
www.visitlondon.com   
  
The Olympic and Paralympic Games - the greatest sporting prize.  Thank you London, thank you UK. 
 
  
Visit London is the official visitor organisation for London. Visit London is partly funded by Partnership, the Mayor's London Development Agency and the Association of London Government. 
The information contained in this e-mail is confidential and intended for the named recipient(s) only.  If you have received it in error, please notify the sender immediately and then delete the message.  If you are not the intended recipient, you must not use, disclose, copy or distribute this email. The views expressed in this e-mail are those of the individual and not of Visit London. We reserve the right to read and monitor any email or attachment entering or leaving our systems without prior notice. 
 
  
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