AW: [rt-users] where can I found "dictionary" in RT 3.5.5?

[Yu Suyuan]

Torsten Brumm wrote:

>Yes, this sounds also to me really usefull. I'm fighting at the moment with
>the same situation.
>
>Image the following: You are a helpdesk and you will choose under pressure
>the options:
>
>Category	Type	Item
>Software	Apple	Failure
>Software	Apple	Installation
>Software	Apple	Update
>Hardware	HP	Installation
>Hardware	HP	Repair
>Hardware	HP	Crash
>Telco		D2	New Number
>Telco		D2	Stolen
>
>Etc.
>
>  
>
Yes, I want to do similiar things to you, and  I also have found 
'category' nearly meet my requirement, and I am on the way to more 
testing......
Thanks all!

>If you now have a deeper look for the custom fields:
>
>1. CF: Category -> Options are Software, Hardware and Telco. If you choose
>Hardware
>2. CF: Type -> will only shows the Entries for HP in this case and if you
>choose one of them you get only
>3. CF: Item -> the value from:Hardware:HP:Installation or Repair or Crash
>
>This is i think a really usefull feature....
>
>
>Callto://torsten_brumm
>
> Thanks in advance
> ....
>    : Torsten Brumm
>    : IT Security Engineer
>    :
>    : Kuehne + Nagel
>    : HAM - MI-C
>    :
>    : Ferdinand Strasse 29-33
>    : 20095 Hamburg
>    :
>    : +49 (40) 329 15 199
>    : +49 (40) 329 15 500
>    :
>    : torsten.brumm at kuehne-nagel.com
>    : www.kn-portal.com
>    : icq: 78258840
>    ....  
>
>  
>
>>-----Ursprüngliche Nachricht-----
>>Von: rt-users-bounces at lists.bestpractical.com 
>>[mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag 
>>von Todd Chapman
>>Gesendet: Donnerstag, 10. November 2005 15:16
>>An: Jan Hudec
>>Cc: rt-users at lists.bestpractical.com
>>Betreff: Re: [rt-users] where can I found "dictionary" in RT 3.5.5?
>>
>>On Thu, Nov 10, 2005 at 07:44:28AM +0100, Jan Hudec wrote:
>>    
>>
>>>I can't imagine how that would be useful. Perhaps I don't really 
>>>understand what you mean. How do you want to use it?
>>>
>>>--
>>>						 Jan 'Bulb' 
>>>      
>>>
>>Hudec <bulb at ucw.cz>
>>
>>I think what he wants is a custom field that has options that 
>>change based on the selection in another custom field.
>>Something that would require Javascript or XForms.
>>
>>-Todd
>>
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>>
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>>
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>>    
>>
>
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
>Buy your copy of our new book, RT Essentials, today! 
>
>Download a free sample chapter from http://rtbook.bestpractical.com
>  
>

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