[rt-users] Reports

[Jan Hudec]

On Fri, Nov 04, 2005 at 17:34:34 +0100, Torsten Brumm wrote:
> Hi Steve,
> 
> the simpliest method is to define a custom search for a specific queue 
> within RT with all the Fields you need. Save this search for later 
> usage! If you do the search, the view you will get gives you at the 
> bottom a link called (spreadsheet) which will open the result within 
> Excel. This is only a very simple way but i think it will work for your 
> needs.
> 
> Another way i can explain to you if you need more detailed reports. I 
> have created during the last weeks a connectivity between the RT 
> database and Business Objects to create much more better results - but 
> this makes only sense if you have a Business Objects license.

There would be a middle way -- take the template for search results and
instead of the lines pull in the templates, or parts of them, of ticket
details page. Then build a query for the relevant tickets and they can be
shown with the details you need.

-- 
						 Jan 'Bulb' Hudec <bulb at ucw.cz>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 189 bytes
Desc: Digital signature
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20051104/6547e44d/attachment.sig>