[rt-users] simple custom action question

[Andy Moran]

Hey guys,

I want to create a simple scrip that changes the status of a ticket from
New to Open when someone Takes the ticket.    The Custom Condition
should be similar to the On Steal example from RT Essentials:

my $trans = $self->TransactionObj;
return 0 unless $trans->Field eq 'Owner';
return 1 if $trans->OldValue == RT::Nobody()->id();
return 0;


So the Custom Action should just be a one-liner that changes the ticket
status.  I was hoping to find an example of what that line would look
like but couldn't find one.       Thanks for any help!

--Andy