[rt-users] simple custom action question

[Drew Barnes]

Andy Moran wrote:
> Hey guys,
>
> I want to create a simple scrip that changes the status of a ticket from
> New to Open when someone Takes the ticket.

IIRC, the take action also opens the ticket.  Are you talking about 
manually changing owner?

>     The Custom Condition
> should be similar to the On Steal example from RT Essentials:
>
> my $trans = $self->TransactionObj;
> return 0 unless $trans->Field eq 'Owner';
> return 1 if $trans->OldValue == RT::Nobody()->id();
> return 0;
>
>
> So the Custom Action should just be a one-liner that changes the ticket
> status.  I was hoping to find an example of what that line would look
> like but couldn't find one.       Thanks for any help!
>
> --Andy
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati