[rt-users] Users Notification through RT.3.4.4

[Roy El-Hames]

what you are looking for is much more simplier .. set your Customers 
group as CC watchers on your planned work queue ..
then make sure you have 2 scrips
1- with condittion On Create and action notify cc
2- with condition  On Correspondence and action notify cc
No perl to write,  all from the front end,

Roy


Hugues Lepesant wrote:

> Have you try with a simple mailling list ?
>
> Best regards,
> Hug
>
> Maxime Levasseur wrote:
>
>> Dear  list
>>
>> I want to be a little bit more proactive through my RT 3.4.4
>> Got a group called ' customers ' ( including x users ) and a queue 
>> called 'planned work'.
>> When a new ticket is opened or modified by a staff member in this 
>> queue, i want all the customers's group contacts to be notified by 
>> mail. With the right ACL policy, users will access to this queue 
>> though the web interface. I don't have any problem with this last 
>> point but with the mail notification job.
>>
>> I suppose that i have to use a scrip like ' On Create Notify Other 
>> Recipients with template xxxxxx '  and then i'll  have to define ma 
>> recipient list into the template, but i'm not geek enough to find the 
>> easyest way to do it : )
>>
>> Any help on this point will be appreciated.
>> Thanks again.
>>
>> Merry Christmas.
>>
>> Max.
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>