[rt-users] Users Notification through RT.3.4.4
Maxime Levasseur
maxime.levasseur at b3g-telecom.com
Tue Nov 8 05:26:05 EST 2005
Dear Hug,
I don't think that a simple maling list would be the best way to deal
with this case : It will work but managing RT users ( group = Customers
) through the web interface + managing a mailing list including all the
customers' email contacts already entered in RT interface = double work
quantity ...
Got to find something more automatic
Best Regards to you.
Hugues Lepesant wrote:
> Have you try with a simple mailling list ?
>
> Best regards,
> Hug
>
> Maxime Levasseur wrote:
>
>> Dear list
>>
>> I want to be a little bit more proactive through my RT 3.4.4
>> Got a group called ' customers ' ( including x users ) and a queue
>> called 'planned work'.
>> When a new ticket is opened or modified by a staff member in this
>> queue, i want all the customers's group contacts to be notified by
>> mail. With the right ACL policy, users will access to this queue
>> though the web interface. I don't have any problem with this last
>> point but with the mail notification job.
>>
>> I suppose that i have to use a scrip like ' On Create Notify Other
>> Recipients with template xxxxxx ' and then i'll have to define ma
>> recipient list into the template, but i'm not geek enough to find the
>> easyest way to do it : )
>>
>> Any help on this point will be appreciated.
>> Thanks again.
>>
>> Merry Christmas.
>>
>> Max.
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>
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