[rt-users] RTx::Shredder: Plusing returned empty list

[Ruslan Zakirov]

On 11/14/05, Graham Dunn <graham.dunn at leitch.com> wrote:
> RT 3.4.1
> RTx::Shredder 0.02_02
>
> The install went fine, the web page is now appearing in RT, but if I try
> to select status,deleted tickets from the web page (or CLI tools), I get
> an empty set of returned results.
>
> For example:
>
> (when there is a single new ticket in the tsube queue)
>
> seisei# /usr/local/rt3/local/sbin/rtx-shredder --plugin
> 'Tickets=queue,tsube'
> Next objects would be deleted:
>         RT::Ticket-11339 object
> Do you want to proceed? [y/N] n
>
> (if I mark the ticket as deleted in RT)
>
> seisei# /usr/local/rt3/local/sbin/rtx-shredder --plugin
> 'Tickets=queue,tsube;status,deleted'
> Objects list is empty, try refine search options
>
> Any ideas?
Yes, Shredder is distributed with patch, see the patch description in
perldoc lib/RTx/Shredder.pm
Only newest version of the RT doesn't require this patch.


>
> Thanks,
> Graham
>
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--
Best regards, Ruslan.