[rt-users] Time in hours

[Ken Crocker]

AHHHHHHHHHHHHHH, that's music to my ears. I have to say that in 2 
generations of Data Processing I really feel the RT system is extremely 
robust and flexible. I've been working with PeopleSoft for the last 7 
years and I've never seen such lazy programming. Their NEW 8.8 doesn't 
even bother to alphabatize(sp) the menu listings (so I guess newbies 
have to hunt and peck forever until the "LEARN: the system). The RT 
authors, on the other hand, really seemed to have tried to do some 
common thinking for the users (like pre-filling the Query when going 
there from a queue).

Kenn

Jesse Vincent wrote:

>
>On Fri, Nov 18, 2005 at 10:07:51AM -0800, Ken Crocker wrote:
>  
>
>>I don't know about anyone elese, but I've never, in 35 years in this 
>>business, heard of keeping track of work in minutes. Even Microsoft 
>>Project only goes as low as 1/4 hours. Is there anyway we can get the RT 
>>masters to change the time fields to hours and also calculate time 
>>estimated minus time worked giving time left? It seems like a small 
>>thing but it really would make sense. Just a suggestion (don't want to 
>>offend anyone's sensitivities). Thanks.
>>    
>>
>
>It's really a mistake that the field granularity isn't in seconds. Do
>note that RT gets used in a lot of scenarios that aren't project
>management. Even scenarios where some of the actors are automated
>agents.  
>
>But have a look at RT 3.5, where we give you your choice of minutes and
>hours ;)
>
>Jesse
>
>(FWIW It seems fairly common in the legal profession to bill in increments
>of hundredths of an hour.)
>
>
>  
>
>>Kenn
>>KFCrocker at lbl.gov
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>
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>
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