[rt-users] Scheduling of RT tickets or calendar integration?

[Mike Dent]

On 11/18/05, Howard Jones <howard.jones at network-i.net> wrote:
> Scott Muller wrote:
>
> > Mike Dent wrote:
> >
> >> I sent this to the list 6 months ago, just wondered if anybody had
> >> found a decent
> >> way around this one?
> >>
> >> thanks
> >> Mike
> >>
> >> ---------- Forwarded message ----------
> >> From: Mike Dent <mcdent at gmail.com>
> >> Date: Jun 9, 2005 7:32 PM
> >> Subject: Scheduling of RT tickets or calendar integration?
> >> To: rt-users at lists.bestpractical.com
> >>
> >>
> >> Hi,
> >> is there any way to schedule tickets in RT and have these displayed in
> >> some kind of calendar, webcal or similar?
> >>
> >> It would be nice to be able to view available dates/times and then
> >> schedule tickets to these empty
> >> 'slots' .
> >>
> >> I cant find any mention of this functionality on the wiki or google.
> >>
> >> Thanks
> >> Mike
> >
> >
> > Mike,
> >
> > I have recently created a link from RT to a web calendar
> > http://www.k5n.us/webcalendar.php
> >
> > It's a bit of a hack but it seems to work OK. Basically whenever a
> > "Starts" or "Due" date is set in a ticket, it creates an entry in the
> > calendar for that user. At the moment you have to have the same user
> > names in webcal and RT. I have a global scip that fires of a perl
> > script to create the calendar entries. Be warned the RT scrip is very
> > rough, and the perl code even rougher !
> >
> > I have just had a quick look at the code and it does actually remap
> > one RT user to a different Webcal user. A real programmer may be able
> > to use this as a basis for a real interface.
> >
> >
> Another possibility would be to have an iCal feed, similar to the
> current RSS feeds. I have some code around to generate those (not from
> RT), and then you can use the resulting URL as a 'subscription' in *any*
> calendar app that supports iCal. I don't use the dates in RT at all, so
> it's not really any use to me, but I think it would be a more 'standard'
> way to do it.
>
> Could you post your code, Scott?

Yes, getting the schedule in to iCal would be most excellent!
I believe Webcalendar allows the import of iCal cal formats too.

Mike