[rt-users] edit query

[Craig Stevenson]

Thanks for the sage advice.

Turns out it was just a matter of adjusting permissions.

Enjoy the Thanksgiving!

Stephen Turner wrote:

> At Thursday 11/17/2005 04:15 PM, Craig Stevenson wrote:
>
>> Rters:
>>
>> I would like some pointers to the edit query window under 
>> tickets->advanced.
>> Links to an overview of what goes into the form would be great.
>>
>> I am specifically interested in methods to search my ticket custom 
>> fields.
>>
>> Thanks for the help!
>
>
> Craig,
>
> If you can get hold of a copy of RT Essentials, there's a section in 
> there that explains this.
>
> I find that the Advanced search page is primarily useful for editing 
> already loaded queries - manipulating ands & ors is easier on this 
> screen than on the regular query builder screen.
>
> As for searching custom fields, you can do this on the query builder 
> screen - global fields should appear in the query criteria section. 
> Queue fields appear there once you've chosen a queue and added it to 
> the query criteria.
>
> Steve
>


-- 
Craig Stevenson
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