[rt-users] Problem with new install of RT 3.4.4

Ruslan Zakirov ruslan.zakirov at gmail.com
Sat Oct 8 19:18:26 EDT 2005

On 10/9/05, Bill Sandiford <bill at telnetcommunications.com> wrote:
> Hello All:
> I'm having a problem with a new install of RT.  I've searched through google
> and the list archive and found other people that have had similar problems,
> but was unable to put my hand on a solution.
> Basically, everything went fine, install of everything was good, there were
> some dependencies that were missing but i fixed that with the make testdeps,
> make fixdeps procedure.
> I added the relevant info to the bottom of my httpd.conf file as per the
> ManualInstallation guide, restarted apache, and when I browse to the page I
> get a 500 Internal server error.
> When I look at apache's error_log I get:
> [Sat Oct  8 16:28:12 2005] [error] Can't locate object method "connect" via
> package "DBI" at
> /usr/local/lib/perl5/site_perl/5.8.7/DBIx/SearchBuilder/Handle.pm line
> 108.\n
> I have verified that DBI is installed, (make testdeps confirmed).  I tried
> removing and re-installing DBI with cpan but there was no change...I still
> get the same error.
Please run 'locate DBI' from shell.
I think you installed perl and also have distro's perl installed. By
default configure script choose default perl in '/usr/bin/perl'. You
have to run
`PERL=/usr/local/bin/perl ./configure`.
Also you use mod_perl then you have to build it against perl you want
to use with RT.

Hope this would help you.

> Here are my versions.
> RT 3.4.4
> uname -a: Linux localhost 2.4.21-4.ELsmp #1 SMP Fri Oct 3 17:52:56 EDT 2003
> i686 i686 i386 GNU/Linux
> mysql 4.1.14
> Apache 1.3.33
> mod_perl 1.29
> perl v5.8.7
> Any help would be appreciated !!!
> Regards,
> Bill
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Best regards, Ruslan.

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