[rt-users] help with new users and new tickets

Randy Paries randy.paries at unitnet.com
Mon Oct 10 22:45:41 EDT 2005

I have had RT 3.0.10  running for a while
I have not customized it very much at all.
i have 2 very active que's
We only allow email access to the tickets.
I'm am running on rh9 with mysql 3.23

My problem is, in my database I have now 20,000 users and 134,000 groups

Is there a way when someone logs a new ticket I can assign them to the same
group instead of creating new groups?
It looks from what I can tell for each user there is three groups created


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