[rt-users] help with new users and new tickets

Todd Chapman todd at chaka.net
Mon Oct 10 22:33:08 EDT 2005

On Mon, Oct 10, 2005 at 09:45:41PM -0500, Randy Paries wrote:
> Hello,
> I have had RT 3.0.10  running for a while
> I have not customized it very much at all.
> i have 2 very active que's
> We only allow email access to the tickets.
> I'm am running on rh9 with mysql 3.23
> My problem is, in my database I have now 20,000 users and 134,000 groups
> Is there a way when someone logs a new ticket I can assign them to the same
> group instead of creating new groups?
> It looks from what I can tell for each user there is three groups created
> Thanks
> Randy 

RT creates 2 groups for every ticket. The group for the CCs and
and the group for the AdminCCs. I think RT also create a
group for each user and I forget why.

None of this should be a problem, but if you need better
performance I would try upgrading to a newer RT.


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