[rt-users] Outgoing From and Reply to:

[Ruslan Zakirov]

I think you need
http://wiki.bestpractical.com/index.cgi?MultipleOutgoingEmailAddresses

On 10/13/05, Maillisting <maillist at sitepier.com> wrote:
> Hello Everyone,
>
> I tried to look through the old mailing list threads and from the
> documentation but I have not found a clear solutions of what I would
> like to implement.  I will use the following :
>
> Domain 1 =  support at jason.com    (For main domains)
> Domain 2 = support at helpme.com ( For outsourced support)
>
> Basically I am running a server with Postfix + MySQL + Virtual Users
> and now I would like to put on this server the RT control panel.
> Since the main name jason.com is a virtual domain name and it cannot
> work with RT Mailgate Options I will need to leave jason.com as a
> virtual domain and then create a local domain called helpme.com.
>
> So what will happen is that if I e-mail support at jason.com it will
> forward to support at helpme.com and be directed into the Support Queue
> of RT which that is fine.  Now when a support tech reply's to the
> customer I want the corresponding address and Reply address to show
> support at jason.com and not support at helpme.com.
>
> This will also be vise-versa.  If someone e-mails support at helpme.com
> that the reply to and corresponding address will be
> support at helpme.com.  I am not to sure if RT can do this and if it can
> does anyone have any knowledge of how I could accomplish it?  I may
> just be thinking to hard about it also..
>
> Thanks,
> Jason B.

--
Best regards, Ruslan.