[rt-users] Text / Picture Attachment Issue

Florian Hochstrasser florian.hochstrasser at swisslog.com
Thu Oct 20 09:57:06 EDT 2005

A user of our RT installation asked me this, and I was unable to find a
solution neither in the wiki nor the RT book:


He gets tickets (by email) with large textfile attachments which are
included in the ticket text automatically. This makes it difficult to
read the ticket history The same problem occurs with large .jpg's. How
could I make attachments always display as a link in the ticket history?


TIA, Florian



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