[rt-users] Edit User Custom Fields in Preferences

Jay R. Ashworth jra at baylink.com
Thu Oct 20 10:52:16 EDT 2005

On Wed, Oct 19, 2005 at 06:31:26PM -0600, Dave Hall wrote:
> Hi, I'm just trying to customize RT for our tech support guys.  I've added
> some custom fields for users and can edit them just fine in the admin
> area however custom fields do not appear in the users' preferences.  Is 
> there a reason they are not in User/Prefs.html or can I just modify it to
> include custom fields?

I believe you're asking why the administrator can see the fields, but
the users, logged in as themselves, cannot?  If so, it's probably a
rights issue for the users, or the group in which they live, vs. the
rights on the fields themselves.

-- jra
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
Ashworth & Associates        The Things I Think                        '87 e24
St Petersburg FL USA      http://baylink.pitas.com             +1 727 647 1274

	"NPR has a lot in common with Nascar... we both turn to the left."
		- Peter Sagal, on Wait Wait, Don't Tell Me!

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