[rt-users] Edit User Custom Fields in Preferences

Dave Hall dave-rt at dnh.sk.ca
Thu Oct 20 11:23:58 EDT 2005

On Thu, Oct 20, 2005 at 10:52:16AM -0400, Jay R. Ashworth wrote:
> On Wed, Oct 19, 2005 at 06:31:26PM -0600, Dave Hall wrote:
> > Hi, I'm just trying to customize RT for our tech support guys.  I've added
> > some custom fields for users and can edit them just fine in the admin
> > area however custom fields do not appear in the users' preferences.  Is 
> > there a reason they are not in User/Prefs.html or can I just modify it to
> > include custom fields?
> I believe you're asking why the administrator can see the fields, but
> the users, logged in as themselves, cannot?  If so, it's probably a
> rights issue for the users, or the group in which they live, vs. the
> rights on the fields themselves.

That was my initial thought after triple checking the rights they were 
still not showing up.  I dug into User/Prefs.html and found that the code
to display custom fields was not present.



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