[rt-users] Question 2 of 2: Is it possible to send commands to RT throug e-mail

[Einar Fagertun]

Hi

Is it possible for a user to resolve a ticket (give a ticket the status resolved)trough an e-mail triggered command?

The reason for this is because we have a person who has bad eyesight and need to use his e-mail client to respond to cases.

I am using RT 3.4.2

Mvh:
---  Einar Fagertun  ---
---   Orakelet/UiTø  ---
---  Tlf: 776 46801  ---
- http://orakel.uit.no -