[rt-users] Question 2 of 2: Is it possible to send commands to RT throug e-mail

[Drew Barnes]

Einar Fagertun wrote:
> Hi
>
> Is it possible for a user to resolve a ticket (give a ticket the status resolved)trough an e-mail triggered command?
>   
http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail
> The reason for this is because we have a person who has bad eyesight and need to use his e-mail client to respond to cases.
>
> I am using RT 3.4.2
>
> Mvh:
> ---  Einar Fagertun  ---
> ---   Orakelet/UiTø  ---
> ---  Tlf: 776 46801  ---
> - http://orakel.uit.no -
>  
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati